FAQ
November 14, 2023 2023-12-13 15:47FAQ
FAQ
Frequently asked questions: products, purchasing, support, returns, and shipping
About Us
What kind of perfumes do you offer?
We offer a variety of unique fragrances by GIANLUCA GARIBOLDI, suitable for every personality and occasion. It’s an olfactory journey that believes in a unique, elegant, and confidential experience.
How can I choose the right perfume for me?
Choosing the right perfume is a personal journey. We recommend trying different fragrances and observing how they evolve on your skin over time. We are always available to advise and help you find the perfect fragrance! You can contact us via email or WhatsApp, where our professionals or the “nose” Gianluca Gariboldi will be happy to help you find the fragrance that represents you. At the same time, you can visit our points of sale where we offer a unique experience.
Are your perfumes tested on animals?
No, we are proud to say that none of GIANLUCA GARIBOLDI’s products are tested on animals. We believe in ethical and sustainable beauty.
How do you properly store a perfume?
Store your perfume in a cool, dry place, away from direct sunlight and heat sources, to preserve its quality and longevity.
What is the longevity of your perfumes?
The longevity of GIANLUCA GARIBOLDI perfumes can vary depending on the type of perfume, whether it is woody, citrusy, etc. Our products are ‘Parfum Intense’, meaning they contain more than 22% essential oil (find out more).
Do you offer international shipping?
Yes, GIANLUCA GARIBOLDI offers international shipping. For more details and shipping costs, please visit our shipping page on the website.
What should I do if I have an allergic reaction to one of your products?
Our customers’ safety is our priority. In case of an allergic reaction, immediately discontinue use of the product and contact our customer service at info@gianlucagariboldi.com. We will assist you in the best way possible.
Do you offer free samples?
Yes, GIANLUCA GARIBOLDI offers 2 free samples with every purchase. It’s our way to let you discover and love our collection even more!
Where can I find your stores?
You can locate our exclusive GIANLUCA GARIBOLDI stores by visiting our website. Each GIANLUCA GARIBOLDI store provides a distinctive and personalized service, with a team of professionals ready to assist you. Here, you can discover and
experience our fragrances, receiving detailed explanations and personalized advice to find the perfect perfume for you.
Brand Values and Italian Origin
Are your products truly Made in Italy?
Yes, all our GIANLUCA GARIBOLDI perfumes are authentically Made in Italy. This means they are produced, assembled, and packaged in Italy, adhering to the traditions and excellence of our country in the art of perfumery.
How are your bottles made, and what type of sprayer do you use?
The bottles of our GIANLUCA GARIBOLDI perfumes are made in Italy using high-quality certified glass, to ensure the best preservation of the fragrance. Additionally, each perfume is equipped with a Vaporisateur Natural Spray, which ensures optimal diffusion and preserves the integrity and purity of the perfume, for an unforgettable olfactory experience.
How are Italian inspirations reflected in your perfumes?
GIANLUCA GARIBOLDI creations pay tribute to Italian elegance, refinement and passion. Each perfume tells a story through high-quality ingredients, unique olfactory compositions, and sophisticated and elegant bottle design.
Do your products comply with European regulations?
Absolutely, all GIANLUCA GARIBOLDI products strictly comply with all European regulations concerning safety, quality, and production. We are committed to providing our customers with safe and high-quality products.
How do you emphasize the importance and elegance of Italy through your brand?
GIANLUCA GARIBOLDI celebrates Italianity through attention to detail, continuous search for fine ingredients and commitment to creating fragrances that embody the essence of Italian elegance and luxury.
What are the core values of your brand?
GIANLUCA GARIBOLDI is driven by the values of authenticity, passion, quality, and innovation. We are dedicated to creating unique and unforgettable experiences for our customers while always maintaining the integrity and excellence that characterize Italian perfumery tradition.
Shipping & Returns
Do you offer free shipping?
Yes, GIANLUCA GARIBOLDI offers free shipping on all orders throughout Europe!
How is the safety of my delivery guaranteed?
Each order is packaged with the utmost care and delivered through reliable and renowned couriers to ensure that your package arrives in perfect condition and on time.
How can I track my order?
After making a purchase with GIANLUCA GARIBOLDI, you will receive a tracking number with which you can follow your order’s journey to delivery.
What is your return policy?
We offer a simple and free return policy. If you are not satisfied with your purchase, after experiencing the scent from the sample but the perfume box has not been opened, you can return the unused product within 15 days from the receipt date for a full refund or exchange.
How do I initiate a return process?
To initiate a return, contact our customer service at info@gianlucagariboldi.com, providing the order number and the reason for the return. We will assist you by providing all the necessary information.
How can I contact customer service for further questions?
We are here to help you! For any questions about shipping or returns, do not hesitate to contact our customer service at info@gianlucagariboldi.com.
Which couriers do you use for shipping?
In Italy, we use SDA for our shipments, while in Europe we entrust our packages to FedEx.
How long does it take for my order to arrive?
For orders placed in Italy, delivery generally occurs within 48 hours. For shipments in Europe, delivery is expected within 72 hours.
What happens if I am not home at the time of delivery?
The courier will leave a notice of passage and will attempt delivery again on the next working day. In case of further absences, the package will be stored at the courier’s depot.
Is it possible to change the shipping address after placing the order?
We recommend contacting us as soon as possible if you need to change the shipping address. We will do our best to accommodate your request, but once the package has been handed over to the courier, we cannot guarantee changes.
What should I do if my package does not arrive within the expected time?
We invite you to contact our customer service, providing the order number and tracking number. We will carry out the necessary checks and assist you in resolving the issue.
Do you ship outside of Europe?
For information on shipments outside of Europe, please contact our customer service directly.
Secure Payment & Payment Methods
What payment methods do you accept?
We accept various forms of payment, including credit/debit cards (Visa, MasterCard, American Express) and PayPal, to provide you with maximum flexibility.
Is it safe to use my credit card on your site?
The security of your payments is our priority. GIANLUCA GARIBOLDI uses advanced encryption technologies and SSL certifications to ensure that all transactions are protected and secure.
Can I use PayPal for my purchases?
Yes, we accept PayPal as a payment method. It is a safe and convenient way to make online purchases.
What happens if the payment with my card is not successful?
If the payment is not successful, we recommend checking your card details and trying again. If the problem persists, contact your bank or our customer service at info@gianlucagariboldi.com for assistance.
Will there be an additional charge for using PayPal or credit cards?
No, GIANLUCA GARIBOLDI does not apply any additional charges for using PayPal or credit/debit cards. The total you see at checkout is the final amount you will pay.
How can I be sure that my payment has been accepted?
You will receive an order confirmation via email as soon as the payment has been accepted. In case of any issues, our customer service at info@gianlucagariboldi.com will be ready to assist you.
Is it possible to change the payment method after placing the order?
Once the order has been confirmed, it is not possible to change the payment method. However, our customer service at info@gianlucagariboldi.com can help you find a solution if needed.
